Terms and Conditions of Service
1. Introduction
These Terms and Conditions govern the provision of training services by GH Training (“the Company”, “we”, “us”, “our”). By booking or attending any training course, clients and learners agree to be bound by these Terms.
These Terms apply to all services delivered directly by GH Training and those delivered on our behalf by approved subcontractors.
2. Services
GH Training provides forklift and associated workplace safety training, assessment, and certification services in accordance with current UK industry standards and awarding body requirements where applicable.
3. Bookings and Acceptance
- All bookings must be confirmed in writing (email or booking form).
- A contract is formed once GH Training issues written confirmation.
- It is the client’s responsibility to ensure that all information provided (e.g. delegate details, prior experience) is accurate.
4. Fees and Payment
- Fees will be agreed at the time of booking and confirmed in writing.
- Invoices are payable within the agreed payment terms (typically 14 or 30 days).
- We reserve the right to withhold certification where payment has not been received in full.
5. Cancellations and Rescheduling
- Cancellations made within 10 working days of the course may be subject to a cancellation fee of up to 100%.
- Rescheduling requests will be accommodated where reasonably practicable.
- GH Training reserves the right to cancel or reschedule training due to unforeseen circumstances; in such cases, alternative dates or a refund will be offered.
6. Client Responsibilities
The client (employer or booking organisation) must:
- Provide a safe and suitable training environment compliant with health and safety legislation
- Ensure equipment used for training (e.g. forklifts) is safe, maintained, and compliant
- Provide accurate information about delegates’ experience and capability
- Ensure delegates are medically fit to undertake training
7. Learner Responsibilities
Learners must:
- Follow all safety instructions and trainer guidance
- Behave in a professional and respectful manner
- Disclose any relevant medical conditions or learning needs
- Wear appropriate PPE where required
Failure to comply may result in removal from the course without refund.
8. Certification
- Certification is issued only where the required standards of competence are met
- Certificates remain the property of GH Training until full payment is received
- We reserve the right to withhold or withdraw certification where standards are not met or misconduct occurs
9. Use of Subcontractors
GH Training may use approved subcontractors to deliver training and related services.
Where subcontractors are used:
- They are subject to due diligence, quality assurance, and monitoring processes
- They must comply with all relevant legislation, standards, and awarding body requirements
- They are required to adhere to GH Training policies, including equality, safeguarding, and health and safety
- Overall responsibility for service quality remains with GH Training
10. Quality Assurance and Compliance
GH Training operates robust quality assurance processes to ensure compliance with:
- UK health and safety legislation
- Industry best practice for forklift training
- Funding and regulatory requirements where applicable
We reserve the right to observe, audit, and review all training delivery, including subcontracted provision.
11. Health and Safety
- All training is delivered in accordance with relevant health and safety regulations
- Risk assessments must be in place prior to training delivery
- Training may be stopped if unsafe conditions arise
12. Liability and Insurance
- GH Training holds appropriate public liability and professional indemnity insurance
- We shall not be liable for any indirect or consequential loss
- Liability is limited to the value of the training services provided, except in cases of death or personal injury caused by negligence
13. Data Protection
- Personal data will be processed in accordance with UK GDPR and the Data Protection Act 2018
- Data will be used only for the purposes of delivering training and meeting legal or regulatory requirements
- Further details are available in our Privacy Policy
14. Complaints and Appeals
- Complaints must be submitted in writing
- All complaints and appeals will be handled in accordance with our formal procedures
- We aim to resolve all complaints promptly and fairly
15. Unforeseen Circumstances
GH Training shall not be liable for failure to deliver services due to circumstances beyond our reasonable control, including but not limited to extreme weather, industrial action, or illness.
16. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
17. Website Reference Clause
A current version of these Terms and Conditions is available on the GH Training website – www.gh-training.co.uk. By engaging our services, clients agree to the latest version published at the time of booking.
18. Review
These Terms and Conditions are reviewed annually and may be updated to reflect changes in legislation or business operations.